Shipping policy
Sproutopia is based in Brisbane. Guaranteed next working day delivery to within 30 km of Brisbane metro. Same day delivery when ordered before 10:30am. Deliveries are 9am to 6pm Monday to Friday.
Orders need to be received by 4pm to ensure next working day delivery.
| Distance from Herston | Delivery Fee |
| Up to 5 km | $14.95 |
| 5 km to 10 km | $18.50 |
| 10 km to 15 km | $23 |
| 15 km to 20 km | $28 |
| 20 km to 30 km | $34 |
UNABLE TO DELIVER
Sproutopia uses both internal and 3rd party delivery staff and partners. If delivery is not possible due to :
- Unable to access delivery property
- Unable to contact either sender or receiver
- An incorrect address has been provided
- It is unsafe to do so
- No one is available and nowhere safe to leave the delivery
- No local contact number has been provided
It is at the discretion of our drivers if it is safe to leave the plant/s if the property is unattended. Photos are always taken to show proof of delivery. If a property is untended, we attempt to contact the sender and receiver. If unavailable we attempt to deliver free of charge a 2nd time when next in the area (within 48hrs). If an alternate address or a 3rd delivery attempt is required an incurred delivery charge is applied (between $14.95 -$34 depending on distance from our Herston plant workshop).
The receiver is always welcome to pick up their plant from our Herston location (Mon-Fri 9am-5pm).