FAQ's


Where do you deliver?
We deliver door to door within a 30 km radius of the Brisbane CBD.

I have a question about my order, what should I do?
The Sproutopia team is here to help you Monday – Saturday from 8:00 am to 5:00 pm. If you need to contact us.  Just drop us a line via our online form on the contact us page and we will be in touch as soon as possible.

How do I include a message for the recipient of the order?
If you would like to include a message with your order, simply write your message in the order notes when you check out on the check out page.

Are the plant gifts gift wrapped?
Your living plant gift will arrive beautifully packaged including free gift wrapping, ribbon, and a gift tag .

Can I pick up my order?
Yes pickup is available. Please contact us to organise pickup.  You will be able to collect your order from Herston within 24 hours.

What happens if no one is home to receive the order?
If there is nobody at home to receive the order, it will generally be left in a safe shady position out of direct sunlight and out of view from people on the street, but in a position that is visible enough so that when the recipient arrives home they will be able to see it.  If none of the above is possible, we will first call you to see if the recipient is nearby, if they are not contactable, we will return the gift to the store and organise another delivery time.

To give you added confidence we also take a photo of the plant when delivery has been left unattended. 

Please see Sproutopia's Delivery Policy for more details.